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refund policy

Returns process

We hope you love the items you purchase from us but If you are not completely satisfied you have 14 days to send back the item and notify us of your return.

Please email us at info@gocciashoes.com to begin the return process.
Please include the following information:

  • order number;
  • a short description of why you would like to return the item;
  • a picture of damaged item (if returning due to defective/damaged item).

Items should be returned unworn, unwashed and undamaged with all tags attached and the original branded boxes and placed inside a protective outer shipping box. Unfortunately, our suppliers will not be able to accept any items that fail to meet these criteria.

Return shipping costs

You are responsible for packaging up the item and posting it back at your own cost. We recommend a signed-for delivery with proof of postage. We are not liable for any items damaged or lost during their return. The exception to this is when the item is faulty, in which case Goccia Shoes is responsible for paying the costs of returning the item. Please inform us if you receive a faulty item as soon as possible, by emailing info@gocciashoes.com.

Any import taxes or duties you may have had to pay to receive an item cannot be refunded upon the return of that item.

Refunds (if applicable)

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)

If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at info@gocciashoes.com.

Exchanges

Unfortunately we cannot offer exchanges at this time. If you would like to exchange sizes, you will need to place a new order for the size that you require and return your original.

If you have any further questions about returns, please email us at info@gocciashoes.com.